Xiaomi Smart Camera C400 FAQ 3

Troubleshooting
1. Q : What should I do if Xiaomi Smart Camera C400 can't hear sound or there is noise when viewing real-time video?
A: 1. Mi Home App turns off the volume of real-time video by default, you can turn on the volume button in the video window of Mi Home App; if the volume is low, you can increase the phone volume;
2. If there is noise in the real-time video, please keep the mobile phone away from the camera and avoid placing the camera in electronic appliances such as refrigerators and microwave ovens next to the equipment;
3. If the device is placed on a high place or the lens is facing downward, the mic will be buried in the cavity and the sound from the speaker will be received, forming an echo. At this point, the user must move the device's mic out of the cavity.
2. Q : What should I do if the video freezes or the image and sound are out of sync when viewing the camera screen on Xiaomi Smart Camera C400 ?
A: 1. When the video freezes or appears when loading frequently, please switch the video definition to automatic or smooth mode;
2. When the image and sound are not synchronized, please check whether the network connected to the camera is normal. If the delay is too long, try exiting the video
Enter frequently.
3. Q : What should I do if Xiaomi Smart Camera C400 can't hear camera side sound during a call?
A: 1. Check if the sound on the mobile phone is too low to cause no sound;
2. Check if the Mi Home app has obtained permission to use the microphone (recording) of the mobile phone. Otherwise, please open the corresponding permission in the phone settings.
4. Q : What should I do if the video history ofXiaomi Smart Camera C400 is not continuous or smooth?
A: 1. If the video on the memory card is not continuous, only motion picture recording may be enabled. Once this feature is enabled, the camera only records when the image changes; (if the cloud storage video is not continuous, it is normal and the cloud storage video only records moving pictures, not 24 hours recording) 2.
If the video freezes, it may be caused by the network. Check if there are too many network-connected devices connected to the camera or if there are other devices playing video at the same time.
5.Q :
A: 1. Please use special FAT32 format high speed memory card produced by regular manufacturer for driving recorders or cameras.
2. Please confirm that a memory card meeting the requirements has been installed in the camera. A camera without a memory card cannot store video and review video history.
3. If the memory card does not record or the memory card cannot delete files automatically, you can format the memory card in the camera application plug-in storage settings.
4. If the memory card cannot be formatted in the application, you can format the memory card on the computer via card reader. After formatting, turn off the camera and reinsert the memory card.
Note: After formatting, the files on the memory card will be deleted.
6. Q : Mi Home App What should I do if “device is offline / frequently offline” message appears?
A: 1. Check if the camera is turned off and make sure to use the original adapter;
2. Please try restarting the router;
3. If the device power is normal and the network is normal, please check the device indicator light:
Blue light flashing: the camera connects to the network, if the WiFi name or password has been changed, please reset the camera and reconnect it;
The yellow light flashes quickly: the camera has been reset, please reconnect;
Solid yellow light: The camera needs to be refreshed.
4. Confirm whether the camera is inserted into the memory card, remove the memory card to see if it is still offline, because some poor quality memory cards
causing the camera to be disconnected.
7.Q :flashes and cannot be used normally?
A: 1. If the blue light flashes when connecting to the app, it means the camera cannot connect to the network or cannot be linked to the account. Please check whether the account password is correct and whether the network meets the camera requirements;
2. If you have successfully connected to the app, but the blue light suddenly flashes and cannot be used, please check whether the network is normal.
8. Q : Why does Xiaomi Smart Camera C400 whistle during a voice call?
A: 1. When calling, try not to place the cell phone and the device in the same space and keep them more than 10 meters away from the device. Echo and howling caused by short-range calls are a normal phenomenon;
2. If there are a lot of electronic products near the device, electromagnetic interference will be generated, which may cause howling and noise during voice calls.
9. Q : What should I do if the image of Xiaomi Smart Camera C400 night vision is blurred or there is no shooting photo?
A: 1. Please make sure the camera lens is clean and dust-free;
2. Please check if the lens is blocked by debris. If so, please rotate the gimbal or move the camera position in the Mi Home app to move the lens out of the blocked area.
10. Q : What should I do if the light of Xiaomi Smart Camera C400 is not on?
A: From the Mi Home app, enter the main interface of the camera real-time video, click "..." In the upper right corner, enter the camera settings, click the Status Light button and turn on the status light.
11. Q : Whyvideo on memory card has sound when viewed on mobile phone, but silent when viewed on computer?
A: This problem is caused by the incompatibility of video playing software on the computer. You can try replacing the computer drive.
12. Q : What should I do if the video recorded on the memory card is inconsistent and the picture and sound are out of sync?
A: 1. Restart the device to see if it will return to normal;
2. If the memory card is inserted and removed frequently. Plugging and unplugging the memory card should be done when the camera is turned off. Frequent plugging and unplugging will cause the performance of the memory card to decline, resulting in abnormal problems in the recorded video;
3. If the memory card reading rate is too low;
4. Replace the memory card (it is recommended to use a memory card that meets the requirements, otherwise there will be many problems, such as inconsistent recording, still memory abnormalities, etc.) .
13. Q : What should I do if the camera cannot recognize the memory card?
A: 1. Restart the device;
2. Check if the camera firmware version and Mi Home app version need to be updated;
3. Clear data from Mi Home app (clearing data will erase user uploaded cloud storage videos);
4. Replace the memory card.
Note: Memory cards have a shelf life. If a card is used for a long time, it may be erased several times and cannot be used again . Be sure to ask the user to replace the brand memory card.
14. Q : What should I do if the Xiaomi Smart Camera C400 is stuck and won't turn?
A: 1. Turn off and restart the device;
2. Mi Home App ->Camera->Click on the upper right corner...->Settings->Restart the device . The camera still cannot be rotated, please seek after-sales service.
15. Q : What should I do if Xiaomi Smart Camera C400 firmware upgrade fails?
A: The upgrade failure is usually caused by poor network or abnormal server, please try again in another network environment; If the network is unblocked , simply change the time zone and try again.
16. Q : What should I do if the memory card does not record video or the video on the card cannot be deleted cyclically?
A: 1. Check if the camera firmware and Mi Home app version need to be updated;
2. Enter Mi Home App-> camera -> "..." in the upper right corner -> Storage management -> Check if the storage switch is disabled or enabled to record only when motion is detected;
3. Format the memory card in Mi Home app (formatting the memory card will erase the video and the video can be saved before formatting);
4. If the memory card cannot be formatted in Mi Home app , you can format the memory card on computer via card reader. After formatting, turn off the camera and reinstall the memory card;
5. The failure of the memory card to record video is mainly related to the memory card itself. You can replace the memory card to see if the problem recurs.
17. Q : Xiaomi Smart Camera C400 still runs by itself, what should I do?
A: In Mi Home app -> select camera -> click “...” In the top right corner -> camera settings , turn off humanoid tracking feature. Once the humanoid tracking function is activated, the camera rotates with the screen when it detects movement and returns to its original position to continue monitoring after the rotation is complete.
18. Q : What should I do if theXiaomi Smart Camera C400 freezes while watching high definition video on iPhone 6/6S ?
A: This camera is 4 million pixels high definition video recording . Due to the limited CPU computing power of iPhone6/6S series models, it will cause freezes when watching high-definition videos. It is recommended to switch to smooth mode to watch.

https://www.mi.com/fr/support/faq/details/KA-20539